Collection & Delivery Policy

This policy explains how Factory Source Beauty Supply (“Factory Source,” “we,” “us,” or “our”) hands over orders placed through factorysourcebeautysupplies.com: collection from our shop, or courier delivery. It forms part of our Terms and Conditions, available on this website.

2.1 Where. Our shop is at Okaishie Market, Accra, Greater Accra, Ghana.

2.2 When. We will tell you by SMS or WhatsApp when your order is ready. Please bring your order number.

2.3 Someone Collecting for You. Anyone collecting on your behalf must give the order number and the name and phone number on the order.

2.4 No Charge. Collection is free.

3.1 No In-House Fleet. Factory Source does not operate its own delivery fleet. Deliveries are carried out by independent riders, ride-hailing services and courier companies.

3.2 How It Works. You pay for your items when you order. You then send us your delivery location on WhatsApp. We tell you the fare quoted by the rider or courier, and nothing is dispatched until you agree to it.

3.3 Paying the Fare. You pay the agreed delivery fare directly to the rider or courier when your order arrives. We do not collect delivery fares, and they are not included in your order total.

3.4 Where We Deliver. We arrange delivery within Accra and, by courier, to other parts of Ghana. For any other destination, contact us before ordering.

3.5 Sending Your Own Rider. You may send your own rider to collect your order from our shop under section 2.3 instead.

When your order is handed to a rider or courier, we will give you the handover details we have, such as the rider’s name and telephone number, or a tracking number where the courier provides one. You are responsible for using this information to follow up on your delivery.

Delivery times depend on the rider or courier and the destination. Because deliveries are handled by independent third parties, Factory Source cannot guarantee delivery dates or transit times once an order has been handed over. Any timeframe we give is an estimate.

Risk of loss and damage passes to you when you collect your order at our shop or when it is handed to the rider or courier for delivery. From that point, Factory Source is not responsible for loss, damage, or delay.

If your order does not arrive within a reasonable period, notify us within 14 days of dispatch at shop@factorysourcebeautysupplies.com. We will give you the handover details we hold to support your enquiry with the rider or courier. Our obligation is limited to that reasonable assistance; we do not guarantee the outcome of any claim and are not liable for the value of orders lost or damaged after risk has passed to you under section 6.

You are responsible for giving an accurate delivery location and a phone number the rider can reach. Any extra fare caused by an incorrect location, or by a failed delivery because you could not be reached, is payable by you.

If you receive a product that is damaged, defective, or incorrect, please see our Return and Refund Policy. You must notify us within 48 hours of receiving your order with your order number, a description of the issue, and photographs or video.

We may update this policy from time to time. The updated policy will be posted on this website with a revised effective date. Orders placed after a change take effect are covered by the updated policy.

If you have any questions about collection, delivery, or this policy, please contact us:

Factory Source Beauty Supply · Email: shop@factorysourcebeautysupplies.com · Shop: Okaishie Market, Accra, Greater Accra, Ghana