Return & Refund Policy

You may request a return within 7 days of receiving your order, provided that: (i) the item is unused, unworn, and in its original condition; (ii) the item is returned in its original packaging with all accessories, manuals, tags, and proof of purchase (your receipt or order number); and (iii) the product has not been damaged through misuse, neglect, improper handling, or unauthorised repairs.

All returned items are inspected before a refund or exchange is approved.

For hygiene and safety reasons, the following cannot be returned unless they are defective or were supplied in error: (i) opened or used hair accessories; (ii) hair care products and consumable items; and (iii) clearance or final sale items, unless otherwise required by applicable law.

If you receive a defective, damaged, or incorrect product, please tell us within 48 hours of receiving it, with: (i) your order number or receipt; (ii) a description of the issue; and (iii) clear photographs or videos showing the defect or damage.

Once the issue has been verified, Factory Source may, at its discretion: (i) replace the product; (ii) exchange it for an equivalent item; or (iii) provide a full or partial refund where appropriate.

4.1 Inspection. Please check electrical hair tools as soon as you collect or receive them.

4.2 Manufacturer Warranties. Where a hair tool carries a manufacturer’s warranty, its period will be stated at the time of purchase or on the packaging. If a manufacturing defect is confirmed during that period, we will assess the product and, where appropriate, repair, replace, or refund it, or help you claim from the manufacturer.

4.3 Exclusions. Warranty coverage does not apply to damage caused by: (i) misuse or abuse; (ii) accidental damage; (iii) power surges or improper electrical connections; (iv) unauthorised repairs or alterations; or (v) failure to follow the manufacturer’s instructions.

Eligible products may be exchanged for the same item or another available product of equal or greater value, with the customer paying any price difference.

Exchanges depend on availability. If the replacement is not available, a refund will be offered under section 6.

6.1 Processing. Once your returned item has been received and inspected, we will tell you whether your refund is approved.

6.2 Refund Method. Approved refunds are made within 7 to 14 business days using the original payment method where possible: Mobile Money payments are refunded to the paying Mobile Money account; online payments are refunded through our payment provider to the original payment source; cash payments made in our shop are refunded in cash at the shop. Where a refund to the original method is not possible, we will agree another method with you.

6.3 Delivery Fares. Delivery fares are paid directly to the rider or courier and are not refunded by us, unless the return is the result of our error or a confirmed defective product.

6.4 Partial Refunds. A partial refund may be issued where the returned item shows signs of use, is not in its original condition, or is returned without all original accessories, manuals, tags, or packaging.

6.5 Dozen and Wholesale Prices. If you return part of an order that received the dozen or wholesale price, the refund is based on the price you actually paid for the returned items.

7.1 Bring It to the Shop. The simplest way to return an item is to bring it, with your receipt or order number, to our shop at Okaishie Market, Accra, Greater Accra, Ghana.

7.2 Sending It Back. If you send an item back, the cost is yours unless the return is due to our error or a confirmed defective product, in which case we will cover the cost or arrange collection.

7.3 Trackable Delivery. We recommend a trackable delivery service for returns. Factory Source cannot accept responsibility for items lost on the way back where no trackable service was used.

8.1 Before Collection or Dispatch. You may cancel an online order before it has been collected or handed to a rider. Contact us as soon as possible; we will cancel the order and refund you in full to your original payment method.

8.2 After Dispatch. Once an order has been collected or handed to a rider, it cannot be cancelled. You may return the item under this policy.

Contact us using the details in section 12, or come to the shop, with: (i) your full name; (ii) your order number or receipt; (iii) the item(s) you wish to return or exchange; (iv) the reason; and (v) photographs of the item in its current condition if you are not bringing it in.

Please do not send any item back without first contacting us and receiving return instructions.

To the fullest extent permitted by applicable law, Factory Source Beauty Supply’s liability in respect of any return, refund, or exchange is limited to the price paid for the affected product.

Nothing in this policy limits any consumer rights available under the laws of Ghana.

We may update this Return and Refund Policy at any time. Changes take effect when published on this website or in our shop. The version in effect at the time of your purchase applies to that purchase.

If you have any questions about returns, refunds, or exchanges, please contact us:

Factory Source Beauty Supply · Email: shop@factorysourcebeautysupplies.com · Shop: Okaishie Market, Accra, Greater Accra, Ghana